Customer Care and Warranty Service
At SeaGate Homes your satisfaction throughout the building process and for years to come is our priority. True to that philosophy, your home has been constructed from detailed plans and specifications with carefully selected materials and the effort of experienced craftsmen under our supervision. In fact, each SeaGate Homes is proudly and confidently backed by one of the best warranties in available, a 15-Year Structural Warranty from Home Buyers Warranty ® Corporation. Plus this warranty is transferable, for lasting value for many years to come.
Regular homeowner maintenance is essential to providing a quality home for a lifetime and with this in mind we have created a Homeowner Maintenance Guide to assist you in keeping your home looking and feeling new.
While we strive to build a defect-free home, we are realistic enough to know that, with repeated use, an item in the home may fail to perform as it should. If you feel that any of the warranted items in your SeaGate home requires service, the Homeowner Maintenance Guide also provides details about the criteria we will use to evaluate concerns and explains our warranty commitment and the corrective action we will take in many common situations.
If after reviewing the guide you feel that an item needs to be addressed by our warranty department, click here for Online Warranty Service Requests.Your request will be forwarded to Warranty Department, and someone from our Service Team will contact you, typically by the next business day.
While it is rare that a SeaGate homeowner requires emergency warranty service, emergency service is available to you after hours and on weekends and holidays by contacting the applicable subcontractor from the list supplied to you at your Closing or in your Maintenance Guide.
If you have not closed and have a question, you can either refer to the Homeowner Guide, our Frequently Asked Questions, or submit your concern to our Customer Care department via our online form.